There continue to be issues with our interactions with PayPal over the last several days. PayPal required some small changes to the way things work (good changes, that help with security), but they also changed some minor details that broke our payment processing system in subtle ways.
If you made a payment or tried to set up a subscription in the period March 8th - March 11th at about 15:30h UTC, and things did not work as you expected, please email me at firstname.lastname@example.org and we'll make it right.
The problems are believed to be fixed now. Apologies for the errors and inconvenience.
I have manually synced the subscriptions records with a downloaded report from PayPal. All subscriptions known to PayPal to be active should be marked as active, and all subscriptions not known to PayPal to be active should be dead. The active subscription count dropped by nearly 300.
If you disagree with the state of your own subscription, please let me know. I did not send email to each subscriber because I think this information is mostly redundant.
Starting sometime on April 19th 2014, ardour.org began having problems delivering email. This affected the emails sent after registering a new user account, among other things.
The problem was caused by time drifting so much that the email server we use to deliver mail was more than 5 minutes off ardour.org's own time, and this caused the server to reject mail. For some reason, ardour.org's email system appears to have discarded the email messages rather than requeued them for later delivery. The problem has now been fixed but it appears that the undelivered messages are lost for all time, like tears in the rain.
If you registered on ardour.org during the period April 19th-21st 2014 and did not get the confirmation email, please ause the "Request new password" link under the login section to generate a new password. Apologies for the inconvenience.
OpenID support in Drupal 6.x (which is what community.ardour.org is based on) really doesn't work very well. Rather than cause hassle and confusion for people trying to use their OpenID accounts (when it doesn't work), I've disabled OpenID support for now. If and when we upgrade to Drupal 7, which has much improved OpenID support (and support for similar systems), I will reinstate it.
There were a few issues affecting new user registrations on the new site after it was activated on Monday. These have now been fixed. User registration was successful, but outbound email was not sent.
If you tried to register and failed to get the confirmation email, please click on the "Request new password" link over there in the login box (upper left area of this page). Then enter the email address you used on the site and click the button. You should get a new email with a new password fairly quickly. Apologies for any inconvenience caused by this issue.
The ardour.org website has been revamped and rehosted.
The site is now split into two components:
- An entirely "static" site without logins, or forums or any user-created content. Super-fast delivery, and steadily increasing, usefully arranged information
- The "old" Drupal-based site that has user logins, forums, the download system, donates, subscriptions and so forth
Both sites are now hosted on an Amazon EC2 instance, providing vastly more responsive service (at some increase in cost).
It appears that PayPal has a bug that started a few weeks ago and is interfering in the smooth completion of the download process for some of our customers. If you run into problems after what you believe was a successful transaction, please point your browser at http://ardour.org/download_revisit, enter your invoice ID (not transaction ID) from the your payment confirmation email, and your download will start.
We hope that PayPal will resolve this issue soon. I've amended our order processing system to try to help people when it appears that PayPal's bug has interfered with their transaction.
Listed below are URLs for websites that have arranged for people to come to this forum and post links to their sites, even though their sites are totally unrelated to Ardour, audio engineering or anything remotely related to what this site is about. Quite a few of them are probably scams as well. This post will be updated and their names will be added. Google is quite good at indexing ardour.org. You spam our site, we add your URL here.
Sometime mid-morning on October 5th, ardour.org was either hacked into or suffered some kind of fatal software bit-rot. After many stomach churning hours, the site has been restored, upgraded to Drupal 6.14 and should be working normally. If you notice anything unusual or broken, please comment here.
To minimize the impact of SEO (search engine optimization) spamming, I have turned off the ability to use links in forum posts and comments. I'm not happy about doing this, but from reviewing the forum for the last couple of months, outbound links are not really that common. If you want to post a link to some music you released, or some other cool technology, just type the URL inline and forum readers can get to it with a little bit more action on their part. For example, you should all be familiar with http://ardour.org/ by now ...